Refund and Dispute Policy

Customers may be eligible for a full or partial refund on their Gateway LLC purchase under the following circumstances:
The item received is significantly different from the description on the website
The item is defective or does not function as advertised
The item was shipped in error or damaged during shipping

To request a refund, customers should contact the Gateway LLC customer service team within 30 days of receiving the item.
Customers will be required to provide proof of purchase, a description of the issue, and any relevant photos or documentation.
Gateway LLC will review the refund request and issue a decision within 5-7 business days.
Approved refunds will be processed back to the original form of payment within 10 business days.

In some cases, Gateway LLC may offer a partial refund if the customer chooses to keep a defective or incorrect item.
The amount of the partial refund will be determined based on the nature of the issue and the item's condition.

If a customer is unsatisfied with Gateway LLC's refund decision, they may file a formal dispute.
Disputes should be submitted in writing to the Gateway LLC customer service team, including any supporting evidence.
Gateway LLC will investigate the dispute and provide a final decision within 15 business days.
If the dispute cannot be resolved to the customer's satisfaction, they may be able to escalate the issue to a third-party mediation or arbitration service.

Gateway LLC reserves the right to deny refunds or disputes in the following cases:
The item was damaged due to customer misuse or negligence
The item was purchased more than 30 days ago
The item was a final sale, custom order, or otherwise ineligible for return
The customer has an established history of abusive or fraudulent refund requests

This Refund and Dispute Policy is governed by the laws of the United States.
Any unresolved disputes will be subject to the Governing Law and Jurisdiction provisions outlined in Gateway LLC's Terms of Use.

Refund Eligibility