Cancellation Policy
-
Order Cancellation
-
Customers may cancel their order at any time prior to the item being shipped from the Gateway LLC warehouse.
-
To cancel an order, customers should contact the Gateway LLC customer service team by phone, email, or through the website's contact form.
-
Cancellation requests will be processed as soon as possible, but Gateway LLC cannot guarantee immediate order cancellation if the item has already been prepared for shipment.
-
Refunds for Cancelled Orders
-
If an order is cancelled before the item has been shipped, Gateway LLC will issue a full refund of the purchase price to the original form of payment.
-
Refunds will be processed within 5-7 business days of the cancellation request.
-
Customers are responsible for any shipping or handling fees incurred prior to the cancellation.
-
Exceptions to Cancellation
-
Some products or services offered by Gateway LLC may have stricter cancellation policies, such as custom-made items or time-sensitive services.
-
These exceptions will be clearly communicated on the product page or during the ordering process.
-
Customers are responsible for reviewing any special cancellation policies before completing their purchase.
-
Exchanges and Returns
-
If a customer wishes to exchange or return an item after it has been shipped, they should refer to Gateway LLC's standard Return Policy.
-
The Cancellation Policy does not apply to returns or exchanges of shipped items.
-
Governing Law
-
This Cancellation Policy is governed by the laws of the United States.
-
Any disputes related to order cancellations will be resolved in accordance with the Governing Law and Jurisdiction provisions outlined in Gateway LLC's Terms of Use.